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Phezulu Solutions

Our client a luxury lodge & hotel group based in Bryanston, Johannesburg require an experienced General Manager with at least 5 years’ experience managing a Hotel of 4-5 star with 57 rooms in Cape Town.


(Only short listed candidates will be contacted, if you are not contacted within 21 days, please consider your application nor successful).



  • Responsible and accountable for complete Guest satisfaction of all guests visiting the Hotel
  • Responsible and accountable of operational quality and standards of all operational departments of the Hotel.
  • Oversee the operations functions of the hotel
  • Ensure full compliance to Hotel operating controls, SOP’s, policies, procedures and service standards
  • Lead all key property issues including capital projects, customer service and refurbishment
  • Hold all daily briefings and monthly staff meetings
  • Handling complaints, and oversee the service recovery procedures
  • Involved with finance team in compiling Operating Budget, Marketing & Sales Plan and Capital Budget
  • Manage on-going profitability of the hotel, ensuring revenue and guest satisfaction targets are met and exceeded
  • Deliver hotel budget goals and set other short- and long-term strategic goals for the property
  • Developing service improvement actions, carry out costs savings
  • Strong understanding of P&L statements and the ability to react with impactful strategies
  • Closely monitor the hotels business reports on a daily basis and take decisions accordingly
  • Ensure that monthly financial outlooks for Rooms, Food & Beverage, Admin & General, on target and accurate.
  • Maximizing room yield through innovative sales practices and yield management
  • Prepare a monthly financial reporting for the owners and stake holders
  • Assisting and approving in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment’s and services
  • Act as a final decision maker in hiring of key staff
  • Coordination with HOD’s for the execution of all activities and functions
  • Overseeing and managing all departments and working closely with department heads on a daily basis
  • Corporate client handling and take part in new client acquisition along with the sales team whenever required
  • Responsible for legalization, Occupational Health & Safety Act, fire regulations and other legal requirements
  • Chairman and facilitator of EE actions
  • Well-rounded knowledge of Industrial relations in order to chair and initiate hearings
  • Planning and overseeing of preventative maintenance
  • Managing and Maintaining Hotel Covid Protocols.


  • Microsoft Office, especially with Good Excel Skills
  • Opera
  • Micros Materials Control


  • 5 years’ experience managing a Hotel with similar size and market segments
  • Relevant qualification will be to your beneficial.
  • Must have a good command of the English language with good writing skills.
  • Solid interpersonal skills
  • Valid RSA ID
  • Dynamic
  • Self-Starter
  • Problem Solving
  • Team Player
  • Flexible
  • Presentable Appearance


  • The package includes a Provident fund and Medical Aid of which the company contributes towards.

To apply for this job please visit

PHEZULU Outsourcing and Recruitment SolutionsPHEZULU Outsourcing and Recruitment Solutions