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Our client is based in Centurion and requires an Estate General Manager




(Only short listed candidates will be contacted, if you are not contacted within 21 days, please consider your application nor successful).





  • Financial management or general management degree or equivalent level
  • Technical Facilities Management or Business Management or Masters in Business

Administration will be an advantage

  • Knowledge of disciplinary and grievance procedures
  • Knowledge of organisational design and development
  • Knowledge of performance management


  • At least five (5) years of senior level experience in general facilities management

including managing a residential Estate or Estates

  • Experience in dealing and managing crises situations
  • Experience in thinking strategically while being able to act at operational level

Skills and Abilities

  • Strong leadership qualities
  • Ability to plan, delegate and control performance
  • Ability to write, analyse and interpret financial statements
  • Ability to delegate and manage a team of Managers
  • Strong communication skills – at all levels – especially with own team, with the

Board and with residents and with third parties

  • Ability to work under pressure and analyse situations to come up with best


  • Ability to interpret and implement strategic direction

Personal Attributes

  • Professional and diplomatic
  • Dependable and Compliant
  • Highly organized
  • Strong work ethic


Key Performance areas and objectives:


Operational Management:

  • Overseeing daily business operations
  • Aware of all aspects of up-to-date status of service delivery within the Estate

including Security, Facilities, Aesthetics, Health and Safety and Communication.

  • Managing senior staff. Convenes regular management meetings and ensures staff


  • Monitors the quality of service delivery by managers and enforces performance in

accordance with agreed standards

  • Investigating and introducing forms, tools, templates, systems and processes to

improve performance

  • Ensuring the integrity of record keeping and filing and maintaining detailed asset


  • Engaging with all stakeholders including local SAPS and all relevant departments

of Tshwane Metropolitan Council

  • Ensuring that regular communication within the estate is achieved
  • Advertising and promoting the reputation of the Estate
  • Assisting in setting and enforcing performance standards and SLAs for contractors
  • Monitoring the quality of service delivery by service providers and enforcing

performance in accordance with agreed standards

  • Encouraging constant improvements in service delivery through better systems,

controls and ways of working

  • Researching and identifying opportunities for the betterment of the Estate

Human Resource Management:

  • Ensures that the various functional structures are clearly defined and that individual

managers and staff are informed about the requirements of their jobs

  • Recruits, develops, trains, rewards and retains a competent Management team in

all key functions

  • Evaluating performance and productivity
  • Develops and promulgates HR policies and procedures for implementation
  • Monitors and promotes healthy work relationships
  • Ensures that all Managers have clear goals and that their performance is managed

in terms thereof

  • Ensures compliance with all HR related legislative and regulatory requirements
  • Ensures that any disciplinary and poor performance issues are dealt with promptly,

fairly and in accordance with labour Legislation and estate rules and procedures

Governance, Compliance and Risk:

  • Ensures that all estate policies, procedures and practices comply with legal and

environmental requirements as well as with estate rules

  • Ensures that adequate policies are in place to guide residents, staff and


  • Monitors that the various structures and constitutions comply with Company law

and with any other statutory requirements

  • Ensuring that laws, statutory regulations and Estate rules are adhered to and that

there are penalties defined for transgressions

  • Ensures that the relevant parties comply with the Occupational Health and safety

(OHS) legislation and regulations

  • Provides guidance to all stakeholders on Corporate Governance
  • Ensuring that all developments or improvements on the Estate enhance value and

comply with the relevant regulations

  • Conducting a structured risk analysis and institutes appropriate action to prevent

risk factors or minimise the potential consequences

  • Reporting all significant risk factors to the Board and obtaining approval for action

or reports on preventive action already instituted

  • Monitoring the integrity of data, records and the security of technology systems

Financials and Administration:

  • Delegates responsibility for approved functional budgets as applicable and

monitors performance against budgeted parameters

  • Liaises with the Managing Agent and the Board Finance Director in relation to

invoicing and financial reporting

  • Submits monthly and annual analysis and reports to the Board
  • Analysing accounting and financial data
  • Recommending improvements in the management of finances and implementing

corrective action for out of budget expenditure or ad hoc proposals

  • Coordinating the preparation of annual budgets and submitting them to the Board

for approval

  • Coordinating with the Managing Agent and the Chairperson of the Board in the

preparation of the agenda and documentations for Board meetings

  • Contributing to all decision making and making representations on behalf of the

management team and areas of responsibility

  • Ensuring that secretarial support is provided for Board meetings
  • Ensuring that Board meetings minutes are distributed in time and actions are

followed up

  • Preparing comprehensive and regular reports and giving presentations to the

Board Planning and Strategy Implementation:

  • Participates in setting the vision and strategic direction for the HOA
  • Accepts the strategic priorities from the Board and participate in developing annual

goals for implementation

  • Delegates the relevant goals to the various management functions and develops

written measurable delivery targets/goals for the managers

  • Monitors ongoing performance against the agreed targets and goals and institutes

remedial action as appropriate

  • Provides guidance and support to function managers in terms of delivery on their


  • Consults and recommends tools, systems process to improve performance
  • Calls for action on performance failures.
  • Assesses existing systems and develops revised or new fit-for-purpose systems



Annual salary +-R1million

To apply for this job please visit

PHEZULU Outsourcing and Recruitment Solutions